top of page

IT Support and Computer Repair Services

Based in Maidstone and operating throughout Kent, we offer drop-off, collect-and-return and on-site repairs and remote support. We will advise the best course of action when you enquire. See below for the typical services we offer.

Routine Services

Remote Support

  • 1-Hour Remote Support Session

  • Ideal for dealing with minor issues

  • Internet connection required

PC/Laptop Service and Repair

  • Remove temporary files

  • Optimise start-up

  • Check HDD health and file fragmentation level

  • Carry out anti-malware scan

  • Check and perform all necessary updates

  • Hardware replacement if necessary

New PC Setup

  • Fully configure PC

  • Install software as required

  • Setup existing printer(s)

  • Transfer data from old PC

Hard Disk Data Recovery (typical prices)

Simple Transfer - £50 + Media

  • HDD fully functional with minimal errors

  • Transfer to new PC or External USB Device

Advanced Recovery - £125 + Media*

  • Recover data from partially damaged HDD with intact file system

  • Typically the PC will power up but indicate the hard drive cannot be found or has serious errors

Forensic Recovery - £250 + Media*

  • As above but file system damaged and HDD may show as unformatted

  • Priority will be given to photos and videos

  • Filenames may be lost but best efforts made to organise files by date

Mechanical HDD Damage - £550 - £1,500 + Media*

  • Disk sent to external specialist recovery center

  • Price is dependent on recovery urgency

Hardware Replacement / Upgrade

Laptop Components

  • Screen, keyboard and touchpad replacement

General Components

  • Memory upgrades

  • Graphics cards

  • Hard/Solid State Drives

Custom Built PCs

  • Designed for gaming or graphics intensive requirements

  • Base spec includes 16GB RAM and 500GB M.2 SSD

  • Click here for more information

Hard Disk Data Recovery
PC Hardware Repairs
PC Virus and Malware Removal
Remote PC Support
Laptop and Notebook Screen Repairs
PC Servicing

Drop-off Services - Please Contact Us First to Arrange

For our drop-off services, we work on a fixed price labour basis which is based on the complexity of the problem. We divide these into the tiers below (prices exclude parts):

Tier 1 - £50

  • Basic service/repair

  • Non-touch laptop screen replacement

  • Laptop internal battery replacement

  • PC component installation excluding motherboard and CPU

  • Factory reset/clean Windows installation

Tier 2 - £100

  • Non-booting PC repair

  • Hard disk replacement

  • New PC Setup with Microsoft Account and OneDrive

  • Repair of Windows Update failure

Tier 3 - £150

  • Custom PC build

  • Motherboard replacement

  • PC Setup with basic data recovery/transfer

Our typical turnaround time for devices removed for repair is 1 - 2 working days. 

On-site and Collect-and-Return Services

For work carried out on-site we charge £60 per hour with a minimum charge of one hour's labour. However, if on inspection we ascertain that the repair is going to be lengthy we will advise that the device should be removed and either returned by us or collected, in order to keep the cost as low as possible - the cost of repair will fall into our drop-off tiers.

We cover a maximum 15-mile radius from our office in Plains Avenue, Maidstone as shown on the map below and charge a call-out fee as shown - click the map to zoom-in.

Call-out Fees

On-site/Collect-and-Return

  • 0-3 Miles: Free/Free

  • 3-5 Miles: £10/£15

  • 5-10 Miles: £25/£35

  • 10-15 Miles: £35/£50

Maidstone PC Repairs Operating Radius

*Some or all data may be unrecoverable - unfortunately this will only be known after the process has been carried out

bottom of page